Legal
What happens if you need to cancel or change your booking, or if a service cannot be provided.
All bookings are subject to availability. If the service you paid for cannot be arranged at your airport for your travel date, we will tell you and offer an alternative or refund the full amount paid for that service.
To cancel, email support@flyngo.com or message us on WhatsApp with your booking reference. Cancellation requests received well before your travel date are refunded in full, less any charge already applied by the local provider or lounge operator. Requests received close to the travel date, or after the service window has begun, may not be refundable because the local team has already been committed.
Send change requests (date, time, flight number, passenger names) as early as you can. We will do our best to update the booking; changes are subject to availability and any price difference is payable before the change is confirmed.
If passengers cannot be located at the agreed meeting point, or details supplied were incorrect, the booking is treated as used and is not refundable.
Tell us as soon as you can if your flight changes. Where the local provider can still deliver the service we will reschedule it at no extra cost. Where it cannot, we will tell you what refund is possible.
Approved refunds are returned to the original payment method through our payment provider. The time it takes to appear on your statement depends on your bank or card issuer.
Email support@flyngo.com with your booking reference and the reason for the request, or contact us on +94 75 188 4031.